At Vlugbezorgd, we take your privacy seriously. This privacy policy describes how we collect, use and protect your personal data when you use our services, including our website, mobile apps and ordering platform.
1. Data We Collect
We collect the following categories of personal data:
- Account information: Name, email address, phone number and password when you create an account.
- Delivery information: Your delivery address, including street, house number, postal code and any delivery instructions.
- Order information: Information about your orders, including products, prices, payment method and order history.
- Payment information: When you pay online, payment details are securely processed by our payment provider (Stripe). We do not store complete credit card numbers.
- Location data: With your permission, we collect location data to show nearby stores and calculate delivery distances.
2. How We Use Your Data
- To process and deliver your orders
- To communicate with you about your orders and account
- To improve and personalize our services
- To process payments and prevent fraud
- To comply with legal obligations
3. Data Sharing
We only share your data with:
Stores/Restaurants
Your name, delivery address and order details are shared with the store to prepare your order.
Delivery services
If the store uses an external delivery service, we share your delivery information for the delivery.
Payment providers
Stripe processes your payments. They have their own privacy policy.
4. Data Retention
We retain your data as long as your account is active, plus the legally required period for financial records (7 years). You can request deletion of your account and data at any time.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
You can request what data we have about you.
You can have incorrect data corrected.
You can request deletion of your data.
You can receive your data in a standard format.
You can object to certain processing of your data.
7. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration. All data transmission occurs via encrypted connections (HTTPS/TLS).
8. Changes
We may update this privacy policy from time to time. For significant changes, we will inform you via email or a notification in the app. The date of the last change is shown at the top of this policy.
9. Contact
Do you have questions about this privacy policy or do you want to exercise your rights? Contact us:
Vlugbezorgd